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Charl C
1 reviews | Active since Oct 2018
21 Jan 2019, 13:11
Absa's ***** investigation branch is uselss
Dec 2018 I opened a case of online ***** with Absa's online ***** branch. They told me that the bank account I paid money into was already locked and under investigation. I opened a SAPS case and sent the case number with ALL the relevant info to the given email address.
I also handed in the documents at a branch. The bank's own customer care could not get anywhere and complained to me about the unprofessional people on the line..... Got nowhere.
I have phoned every number given to me to just pass me on multiple times. I have forwarded the requested the documents multiple times.
Now more than a month later I am yet to receive ANY feed back.
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Replies (2)0
Replies (2)
Absa's replyOfficial
21 Jan 2019, 14:48Good day Dennis,
with reference to the concerns raised, please refer to our email response sent to you. Thank you.
Basani Hlungwane
Group Customer Care
with reference to the concerns raised, please refer to our email response sent to you. Thank you.
Basani Hlungwane
Group Customer Care
Absa's reply21 Jan 2019, 14:48
Official
Good day Dennis,
with reference to the concerns raised, please refer to our email response sent to you. Thank you.
Basani Hlungwane
Group Customer Care
with reference to the concerns raised, please refer to our email response sent to you. Thank you.
Basani Hlungwane
Group Customer Care
Absa's replyOfficial
21 Jan 2019, 14:57I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is *** . I will update you on the matter within the next 3 working days.
Thank you.
Thank you.
Absa's reply21 Jan 2019, 14:57
Official
I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is *** . I will update you on the matter within the next 3 working days.
Thank you.
Thank you.