1 reviews | Active since Jan 2016

12 May 2016, 08:24

ABSAS ***** DEPARTMENT IS A LET DOWN

<p>I was de*****ed of R113 000 in april. I transferred funds into a suppliers bank aco**** at FNB and my order was not delivered. On investigating I was advised that the so called supplier was in fact a ********. After reporting to the police I was advised to contact my ABSA Bank and I spoke to Fekile who said she would send an email to FNB to freeze the account that I paid the funds into and that an investigator would call me. To date I have heard nothing at all. On trying to contact FNB I was advised they would not deal with me as I was not a client. So it seems that there are actaully no speedy channels to stop crime even when one has the banking information available. Long live crime in South Africa I guess. The banks seem to have so much red tape as well as tight FICA laws that they have crippled honest peoples cries for help with legitimate cases of *****. The apathy in the ***** department of ABSA and FNB is nothing short of pathetic. As long as its not their own hard earned money they couldnt give a ****! If anyone out there gives a **** plse call me ***</p>

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Replies (1)
Absa
Absa's reply12 May 2016, 10:21
Official

Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd