Absa's faulty ATM now my problem.

On the 1st of February 2025 we went to an Absa ATM to withdraw R 5,000.There was a technical issue with the ATM that the money wasn't released properly and got stuck in the machine. I was only able to remove R 3,300 from the machine. I was unable to get the rest out that was stuck too far in the machine before the flap closed. I contacted Absa. Not only did the first lady I spoke to give me bad information, I wasted my entire morning going to the Capegate branch at month end. I eventually logged a complaint on the 1st of February 2025, and was told my issue will be resolved in "2-3 working days, complexity dependent." But now, I am still waiting. This is truly unacceptable. Absa is by far the most expensive bank, now I have to go through all of this and it wasn't even my fault! I would like Absa to get back to me asap, and I want to know how they are planning to rectify this issue and compensate me for all my troubles. Our entire Saturday was ruined by this, and our issue is still ongoing.