Absa's fault

Good day. I have a personal loan with absa that i toped up last year 2020 i have been making payments on this account due to the pandemic i have been affected and my work aswell salary wise i have faithfully been making payments on the account a month short here and there and than some months i would give something xtra more than my montly instalments in january or february this year 2021 a absa call centre agent contacted me regarding a short payment i made on the account i xplained to her this was due to covid she advised me that she will than work it out for me and offered to xtend my contract by a month due to th3 short payment i agreed and this was sorted in march 2021 i paid absa R2500 than on the 06th april i paid R900 and on the 26th april i again paid R3000 as per my montly agreement in may i paid R3000 and in June another R3000 than also in July R3000 howevery absa handed me over since May 2021 to Nimble attorney's i received calls and sms from them i explained them about my arrangement in jan/feb i made eith the consultant i than dr3w a statement because they never found my payment for the month of May i send nimble the statement i drew from the absa ATM and i advised them my sms shows the transfer to my Ploan went trough i send them the statement that i had to pay for i spoke to Raymond Yarrow at nimble who than drew me a draft showing me where or how my account is in arrears with R2568.75 after looking at this i found that according to his draft him or absa is bassically billing me twice for the month of April i xplained this to him and that my account is not in areas also bcoz of the arrangement that was made he than advised me the account will go back to absa i spoke to him on the 03/08.2021 the week agter absa phones me telling me now my account is in areas with over R5000 i took a days leave to go to thw absa branch at westgate i explained everything again to th3 consultant that helped me sho could not assist me she printed statements for me since lastyear june 2020 when she checked on her system she could not find last year december 2020 she could not find this year march 2021 and june 2021 this was the statement showing my interest on it when i checked the lattest statement running July 2021 to August 2021 it shows i paid july 2021 but not August 2021 i advised her that absa's billing syst3m is than wrong because now they are billing me a month in advance for something that is not due yet i asked her to print me a statement simmilar to the one i get at the ATM she could not. I received sms's from absa demanding i make payment urgently for the areas amounts if not than my accou t will be handed over to legal and that this will affect my credit more my credit record is already affected due to this process and i am not getting any joy. I received a phone call from absa call centre on 17/08/2021 at about 12:15 i do not remember the lady's name she explained to mw regarding my arears amount i stoped her and tried to explaine to her my side of the stories she blaitendly said to me SIR IF U ARE NOT GOING TO LISTEN TO ME I AM GOING TO CUT THE CALL i than tried to explaine to her again and she than cut my call without giving me a chance to explaine to she she told m3 for th3 months i have paid it went towards the areas amount as i have tri3d to explaine to her about the arrangent that was made for jan or feb and also about the billing system. Absa has wronged me and has to put a better structure in place b3cause even if u make arrangements 2 minutes later the next person phones you about the same thing instead of checking their notes on the system they think we all dont have jobs for them to phone around the clock.please do not phone me during my working hours but at 13:00 or after 16:00