Absa's Failed Rebranding

I am very disappointed with Absa. If only they hadn't wasted all their money on the failed rebranding! "Africanacity" hasn't helped improve their service. If only they had spent their money on a service and system improvement.

After being told by two branches last year I cannot close my account in the branch, do it online (which makes no sense besides laziness of employees), my account is still open.

The online portals and 'service' inquiries don't work, nor does anyone respond. The ones that do promise to phone back and then don't.

Emails direct to the business bankers are also ignored or far too slow.

I had the same problems with cancellation when we used to have a card machine linked to the account. (Not to mention how often the faulty machines had to be replaced, or how many times they crashed and lost us a lot of sales.)

I have also lost a lot of confidence in their online security with the release of their new version of their online banking app. It is slow and also one cannot buy prepaid products. Often cell phone and electricity related products don't appear when clicked on.