CK
Craig K
1 reviews | Active since May 2009
24 Oct 2023, 16:19
ABSA's Dynamic Fixed Deposit at 10.50% is a bit of a ****
Took ABSA up on their Dynamic Fixed Deposit for 12 months at 10.50% interest. Instead they loaded it as 8 days at 6.40%. I went into the bank and the same consultant that assisted us promised to sort out. Today I had to sort it out myself. Apparently, according to the ABSA consultant who spoke to someone in the technical team, there is a system issue... Ironically, their ad stays up even with this issue. Poor form all around... Maturing FD will not remain with ABSA and if you are reading this, I suggest you move away too.
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Replies (2)0
Replies (2)Absa's replyOfficial
25 Oct 2023, 08:30Dear Craig Kalan
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***3.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply25 Oct 2023, 08:30
Official
Dear Craig Kalan
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***3.
Kind regards,
Group Customer Care
Rezona Louw
Absa's replyOfficial
27 Oct 2023, 12:41Dear Craig Kalan
Thank you for your posting.
Please refer to our email sent to your personal email address.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply27 Oct 2023, 12:41
Official
Dear Craig Kalan
Thank you for your posting.
Please refer to our email sent to your personal email address.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
