CK
Craig K

1 reviews | Active since May 2009

24 Oct 2023, 16:19

ABSA's Dynamic Fixed Deposit at 10.50% is a bit of a ****

Took ABSA up on their Dynamic Fixed Deposit for 12 months at 10.50% interest. Instead they loaded it as 8 days at 6.40%. I went into the bank and the same consultant that assisted us promised to sort out. Today I had to sort it out myself. Apparently, according to the ABSA consultant who spoke to someone in the technical team, there is a system issue... Ironically, their ad stays up even with this issue. Poor form all around... Maturing FD will not remain with ABSA and if you are reading this, I suggest you move away too.

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Replies (2)
Absa
Absa's reply25 Oct 2023, 08:30
Official
Dear Craig Kalan 
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number to your complaint is  C-***3.
 
Kind regards, 
Group Customer Care 
Rezona Louw 
Absa
Absa's reply27 Oct 2023, 12:41
Official
Dear Craig Kalan 
 
Thank you for your posting.

Please refer to our email sent to your personal email address.
 
Kind regards, 
Group Customer Care 
Rezona Louw