Absa’s done it once again

If there was a no star rating I would have chosen that. Absa still refraining to close my account due to a communication amount of £1 sent from Amazon.co.uk because I used my debit card for the 1st time.They charge that amount which gets reversed as soon as the item is paid,yet Absa does not want to resolve the uncleared amount of R18.48=£1 on their side.Now they refuse to close my account.I have emailed Daphne Le Grange specialist case manager Absa the email Amazon sent me to explain that as I was with them on the phone for half an hour to see if we could not reverse the “charge”,but as they explained it was only a communication needed to be reversed on Absa’s side as well.I have asked the agent at Amazon.co.uk to put that in an email.Daphne has that email.I am just speechless and my hands feel tied.I am in the UK what ok earth must I do????I am not even employed at present.Now they want to charge me monthly fees for keeping the account open which the refuse to close!