Absa's disputes department is the worst !

I have emailed Absa's disputes department 2 already with no reply. I have also phoned Absa's ***** line and there customer service lines. Where the people on all those hot lines are friendly none of them could help me. I was told that I sould have relieved an automated response on my emails with a case reference number. But nothing has happend and customar care/ ***** help lines can not help me without a reference number! This is disgusting service. I have been with Absa my whole life but I am seriously considering changing banks if they can not help you when you need them