NM
Nomkhitha M
1 reviews | Active since Oct 2020
21 Oct 2020, 20:57
Absa's deniel to pay me
I've been up and arms with them since my uncle passed on and no one seems to give a direct where to submit my claim. My uncle passed on the 27th of September 2020. My problem with them is that they say I don't qualify to submit my claim. I have covered my uncle on the 24th of March 2020 and the first premium went off on the 15th of April 2020 now they say I don't qualify how so, I don't know please help me, Peter to take me out of this misery.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
22 Oct 2020, 10:57 Dear Nomkhitha Mguga Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7 I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply22 Oct 2020, 10:57
Official
Dear Nomkhitha Mguga Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7 I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
NM
Nomkhitha M's updateReviewer Update
22 Oct 2020, 15:16Good
I'm coming from Absa Linton Grange assisted by Xolelwa who spoke to the lady by Thani who said I don't qualify again to submit my claim because the person is already been removed from my policy. I agree yes because I did inform them that my uncle paased on, now they asked me the questions trying to figure out if I'm the right person, all of sudden they say I failed those questions they couldn't assist me anymore. Please help me to deal with absa once and for all.
I'm coming from Absa Linton Grange assisted by Xolelwa who spoke to the lady by Thani who said I don't qualify again to submit my claim because the person is already been removed from my policy. I agree yes because I did inform them that my uncle paased on, now they asked me the questions trying to figure out if I'm the right person, all of sudden they say I failed those questions they couldn't assist me anymore. Please help me to deal with absa once and for all.
NM
Nomkhitha M's update22 Oct 2020, 15:16
Reviewer Update
Good
I'm coming from Absa Linton Grange assisted by Xolelwa who spoke to the lady by Thani who said I don't qualify again to submit my claim because the person is already been removed from my policy. I agree yes because I did inform them that my uncle paased on, now they asked me the questions trying to figure out if I'm the right person, all of sudden they say I failed those questions they couldn't assist me anymore. Please help me to deal with absa once and for all.
I'm coming from Absa Linton Grange assisted by Xolelwa who spoke to the lady by Thani who said I don't qualify again to submit my claim because the person is already been removed from my policy. I agree yes because I did inform them that my uncle paased on, now they asked me the questions trying to figure out if I'm the right person, all of sudden they say I failed those questions they couldn't assist me anymore. Please help me to deal with absa once and for all.