ABSA’s Debt Collection Nightmare: Procedurally Questionable and Aggressively ********

It is profoundly shocking that a prestigious institution like ABSA would affiliate itself with a debt collector who operates in such a reckless, aggressive, and procedurally invalid manner. The behavior displayed by this collector not only undermines the protections meant for consumers but also tarnishes ABSA’s reputation as a responsible and credible financial institution. A company of ABSA’s stature should ensure that any representatives acting on its behalf adhere strictly to professional and ethical standards, rather than using ************ and coercion as a collection strategy.

I am writing to report the harassment and threats I have received from a debt collector working for VDS regarding my ABSA account. While I admit my payment has been delayed, I have tried to cooperate and make reasonable arrangements to pay what I owe.

Despite this, the collector has: -Repeatedly threatened to take my vehicle without providing any official documents or proof that they are allowed to do so. -Refused to communicate via email or formal correspondence, insisting on sending WhatsApp messages that are threatening and intimidating. To date, I have still received no email correspondence from the collector. -Ignored my request to make a manageable payment plan, instead repeatedly calling me from multiple phone numbers and using aggressive language. -Created a situation where I fear for my personal safety and privacy, as the collector has access to my personal information.

I have reported this matter to the Ombudsman, and a reference number can be provided if needed. I also have a recording of phone conversations, WhatsApp message screenshots, and call log screenshots documenting all of this.