ABSA's corny ad campaign confirms their mediocre client service

ABSA has just launched a new ad campaign, claiming to want to hear our personal stories. What hogwash! This is a typical disconnect between an airy fairy marketing narrative that has absolutely no bearing on actual service delivery. I've been waiting for almost a year for ABSA to explain why they issued a false confirmation of payment for a **** payment. Seems they aren't interested in 'my story'?