Absa's blatant ignorance

I have 2 Blapsa accounts, but 3 accounts show on my internet / cell phone profiles. Several attempts to remove this was unsuccessful. I got at least 3 "reference numbers" from Blapsa, the latest one being C-***9. I then complained on Hellopeter. Blapsa responded - Basani Hlungwane promised to resolve this by 25 June 2021. Of course this didn't happen. Can Hellopeter please allow for a ZERO rating in stead of only 1 - 5?

I tried to "communicate" with Basani, as requested by him, and as he didn't contact me or resolve the issue. I got the following message from "Salesforce systems" : "Your email to ABSA Customer Support Centre could not be processed due to a technical error. Please wait a few minutes and resend this email. Please accept our apologies for any inconvenience caused." I tried a second time, then got a blank message back from "Salesforce systems. Why should customers resend messages - my message reached Blapsa, it could have been re-routed to the correct division.