TD
Thorsten D
1 reviews | Active since Mar 2020
21 Jul 2020, 14:03
ABSA's banking app is *******
The ABSA mobile app is ridiculously bad / counter intuitive. I could not get a payment verified and when I tried calling for technical assistance I got stuck in an endless loop at the call center.
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Absa's replyOfficial
21 Jul 2020, 15:40Dear Thorsten Deckler Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply21 Jul 2020, 15:40
Official
Dear Thorsten Deckler Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***8. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care