ABSA's Bad service

ABSA bank is a terrible bank, Over a year ago i was retrenched from my job. This was fine i thought because i have been paying the "credit life cover"for a few years and it will help me should i be retrenched. Unfortunately when i got Retrenched and Called the bank to ask them about the process their agent laughed at me and told me i could not claim on this policy and he would not assist me. Every other bank had no problem and assisted me with ease and told me what i would need and how to proceed with the claim. Since ABSA would not help me i tried to cancel the policy as there is no point in paying for something i can never use. I tried calling and cancelling numerous times but they kept taking the money for this policy so i went to the bank branch in Paarl where i spoke to a Mrs Yolandie Du Plessis who made some calls then helped me Cancel this policy after i explained to her what happened she assured me she would look into the matter and then assured me that the policy would be cancelled within 2 working days. This happened on the 28 January 2019 by the 1st April 2019 I had to email her to ask what was going on as the policy was still active and taking money every month. I never got a response for anyone and they still continue to deduct money monthly for a policy i can not seem to cancel no matter how hard i try and i can never use either. I consider this to be steeling from their clients !!! I would never recommend doing business with ABSA ever!!!