ABSA's Bad service

On Thursday 28 September I went to ABSA branch Eastgate at 14h15 to reinvest one of my investments. I explained to the receptionist what I wanted to do. She went to the ladies who do investments, came back and mumbled something to me that I just could not understand. Assuming that I was to go to the lady, I did so but was abruptly told to wait in the reception area After 20 minutes of waiting I went to the receptionist and told her that I had been waiting and waiting, but she seemed to not know what to say or do. I went over the hallway to Nedbank where I was assisted almost immediately and got a better return on my investment. Not wanting to draw a large amount of cash I asked for a cheque withdrawal from ABSA, but the teller obviously did not know how to do a cheque withdrawal and after a number of attempts, she had to call a more experienced person to do the withdrawal. This lady was very pleasant and apologetic for the bad survive I had had received, but unfortunately she does not work up front with the public where her experience and pleasant personality is needed. I have been with ABSA since they amalgamated and have seen the service declining year by year. People with poor training are put in charge and the poor training filters down to the people working under them. ABSA must realize clients expect good service and not impolite tellers when doing business