Absa,s bad cliets service

Early May we received a foreign payment for an export , we handed and send in all documents and declarations Absa requested but to no avail, after 20 days the money was paid back to our client. We contacted the client and he paid over the money for a second time. And here we go again in spite of numerous phone calls and emails nothing ,seems like each time we send an email it ls opened by a different consultant who claimed having no knowledge at all, my branch clients department personal tried to help but said they also get stucked at Absa inward international payments and advised me to keep on phoning until I get to a consultant we is prepared to do its work! In the meantime time is running out and the money is going to be paid back again, this is not acceptable and every reason to change banks