ABSA's appalling service!!

Good day

I had settled my revolving credit facility in January 2021. I further asked the consultant that assisted me early in January to ensure that the account is subsequently closed and she assured me it was.

Obviously, *********** people work at ABSA as she failed to get it right.

ABSA then proceeds to ***** money out of my account on 28 February as a debit order for the revolving credit facility which no longer exists. I called the premium line again and requested that my money be refunded and the account closed.

Once again another grossly *********** lady took my call, assured me the account would be closed and my money refunded.

Not only has my money not been refunded from 28 February, but ABSA *****s my money again on 30 March for a revolving credit debit order on a facility I no longer have.

I have mailed ABSA three times now and nobody responds!!!