ABSA's absolute disrespect for the elderly

After being customers with ABSA for basically their whole lives, unfortunately my mother had a stroke and can not longer move. She needs help with her banking and asked to make some changes to the bank profile. ABSA Centurion were incredibly unhelpful. They insist this immobile person needs to come into the branch!!! They then refer you to legal and legal tells you to work through the branch. Their other bank actually went as far as coming out to the specialised care unit. ABSA's branch excuse was" that they do not do that any more. That happened in the old ABSA. Now they are digital and if we do not like it, go to another bank" If this is ABSA's approach to the elderly customers, ABSA needs a moral reset