ABSA’s 2-Day Promise Took a Week — Now They Refuse to Help

I am extremely disappointed with ABSA Bank’s handling of my request logged on 02 March 2026. I requested a service that ABSA promised would be completed within 2 business days, meaning it should have been resolved by 04 March 2026. It has now been one week, and my request remains unresolved. Shockingly, ABSA is now refusing to assist me, claiming my complaint is “older than 40 days.” This is factually incorrect—my initial request was submitted within the 40-day window. The delay is entirely due to ABSA’s own slow response. This is non-compliance and poor customer service. I am not willing to accept being penalized for a delay caused by ABSA itself. I expect this matter to be resolved immediately and for ABSA to provide a formal explanation for this mismanagement. I am also escalating this complaint publicly because their internal systems and service standards are failing, and this is a serious breach of trust.