MN
Monique N
1 reviews | Active since May 2018
28 Jun 2022, 08:52
ABSAlutely USELESS!!!!
ABSA is by far the worst financial instituiton ever! We are a Managing Agent that have a multiple of ABSA Accounts with various clients and even though our Trustees have gone through all the pain of providing all their information for the accounts to be FICA compliant and yet the account is blocked on a weekly basis. This is impacting the efficient management of our clients asset and their staff's salaries etc. It is absolutely unnacceptable that we should be put in this position and have to stand hat in hand with no answers on how to resolve this issue!!
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Replies (7)0
Replies (7)
Absa's replyOfficial
28 Jun 2022, 12:06Dear Monique Nehse Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Absa's reply28 Jun 2022, 12:06
Official
Dear Monique Nehse Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
MN
Monique N's updateReviewer Update
28 Jun 2022, 13:21WE have sent all to you now including Ntswaki who is the person supposed to be assisting with same.
MN
Monique N's update28 Jun 2022, 13:21
Reviewer Update
WE have sent all to you now including Ntswaki who is the person supposed to be assisting with same.
Absa's replyOfficial
28 Jun 2022, 14:16Dear Monique Nehse Thank you for your posting.
Kind regards,Group Customer CareRezona Louw
Kind regards,Group Customer CareRezona Louw
Absa's reply28 Jun 2022, 14:16
Official
Dear Monique Nehse Thank you for your posting.
Kind regards,Group Customer CareRezona Louw
Kind regards,Group Customer CareRezona Louw
MN
Monique N's updateReviewer Update
28 Jun 2022, 14:35No response thus far - bank accounts are still blocked. Now Ntswaki says there is loadshedding??? Our offices have a full back up system and can carry on operating. How is a huge company like ABSA not able to do the same?
MN
Monique N's update28 Jun 2022, 14:35
Reviewer Update
No response thus far - bank accounts are still blocked. Now Ntswaki says there is loadshedding??? Our offices have a full back up system and can carry on operating. How is a huge company like ABSA not able to do the same?
Absa's replyOfficial
29 Jun 2022, 11:03Dear Monique Nehse Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Absa's reply29 Jun 2022, 11:03
Official
Dear Monique Nehse Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
MN
Monique N's updateReviewer Update
29 Jun 2022, 11:25Nothing received so far. Cannot get hold of Ntswaki. Day 2 after escalating!
MN
Monique N's update29 Jun 2022, 11:25
Reviewer Update
Nothing received so far. Cannot get hold of Ntswaki. Day 2 after escalating!
MN
Monique N's updateReviewer Update
29 Jun 2022, 11:29Banking Ombudsman is obviously the only way to go. We have even tried getting hold of you on your number that is not available.
MN
Monique N's update29 Jun 2022, 11:29
Reviewer Update
Banking Ombudsman is obviously the only way to go. We have even tried getting hold of you on your number that is not available.