BR
Brandon R
1 reviews | Active since May 2024
19 Nov 2025, 13:17
ABSAlutely Poor
My mother lost her purse and needed to stop her card. No in call app and took us almost 45 minutes and still the lady on the phone had not yet stopped her card. Talking about procedure etc when we clearly provided ID details and card number.
Stopping a card needs to be a swift action to prevent any unnecessary *****. ABSA yoy are totally pathetic when it comes to this action which should be absolute priority.
We now have to drive down to the bank and look for parking stand in the queue etc before finally getting the card stopped.
Pathetic ABSAlutely pathetic
I have Capitec and have stopped my card in under a minute
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Absa's replyOfficial
19 Nov 2025, 14:30Dear Customer, Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused. Your reference number for this issue is C-***0. To assist you further and log a formal complaint for investigation, could you kindly provide us with your mum's ID number and the account number in question? Additionally, we would like to know the number you called from and the number that you attempted to reach and whether you have managed to stop the card. We appreciate your patience and cooperation in this matter and look forward to your response. Kind regards,Nthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply19 Nov 2025, 14:30
Official
Dear Customer, Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused. Your reference number for this issue is C-***0. To assist you further and log a formal complaint for investigation, could you kindly provide us with your mum's ID number and the account number in question? Additionally, we would like to know the number you called from and the number that you attempted to reach and whether you have managed to stop the card. We appreciate your patience and cooperation in this matter and look forward to your response. Kind regards,Nthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,