ABSAlutely No service

If I could give a rating of -5 I would. I have submitted my request to cancel the cession on my Sanlam policy at 2 different ABSA branches. I received no update from the first branch and after a month tried another branch. This has been over 2 months that I am struggling with ABSA. My home loan was paid in full in January. I no longer have a loan at ABSA. How can a financial institution hold a policy for no reason, I have never been so frustrated with a bank. Will def never again consider using ABSA or recommend making use of them.