ABSAlutely distressed and dissapointed

I am distressed and very disappointed with how my trauma of having my accounts hacked and emptied has been dealt with by ABSA. On 18 December 2025 my phone was hacked, and my personal and ministry account was emptied.

I am still waiting for feedback from ABSA regarding any outcomes. I have been sending emails with no joy except for the ***** department contacting me about 10 days ago to ask me questions on what happened when this was already done on 18 December, when I also sent in an affidavit.

I am also very disappointed with how I was made to feel when going into the various branches to enquire about all of it. It made me think of someone that was ****d and made to feel like it is their fault. There is no way I or anyone will do such things intentionally. These hackers are professionals I am sure, and I expect better protection and treatment from the bank I am using to facilitate my hard-earned money.

I hope this money will be returned to my account and that ABSA will work on how they treat their clients with effective communication in a reasonable period.