AP
Anelani P

1 reviews | Active since Apr 2018

13 May 2020, 15:04

ABSAlutely bad service.

We've been in a queue since past 8 A.M. this morning at the Sutherland branch of Absa in Umtata. The most pathetic service of all services. There hasn't been much communication, and when there was, the staff is not customer friendly. 4 to 5 hours later, we're still standing and being threatened with not being served. I am not a customer of Absa, I just accompanied my niece. But I am sure not going to do business with them in future.

I fully understand the pressure of the Covid19, but the unfriendliness of the Staff is just too appalling.

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Replies (1)
Absa
Absa's reply13 May 2020, 16:13
Official
Dear Anelani Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically .

Kind regards,Lebogang Masiane Group Customer Care