ABSAlute worse bank in the country!!

I entered debt review 6 years ago due to some bad financial advice and then ultimately decisions from myself when i bought my first house. i went through the years paying the debt on time and the correct amount as was agreed upon in court. i have since paid of my credit card (absa) and personal loan(other bank) debt and sold my house to sort of hit a reset on my credit.

As it goes, when you finish debt under the debt restructured plan with all the creditors, you receive a paid up letter which you forward to your debt councillor for record keeping purposes and to ultimately be able to remove your debt review flag from the credit bureaus once all debt has been paid of. Absa, is a nightmare! i have actually got credit by them on my two credit cards, due to the PDA system paying them whilst the debt was finished. ABSA in return need to refund me before they can give a paid up letter and close the account....since 2019!!! 5years later all my debt is cleared and I desperately want to restart my life, absa is holding me back. And to make matters worse, they listed me for "missed payments" for 4 years!! how can I miss a payment but the account is paid up. Now every time you inquire you get send from one department to the next and it takes 5 business days to do this and 5 business days for that to happen and here we are two weeks later and nothing happened. at this stage I don't care about the R1200 the owe me!! keep it! just give me my letter!! I don't owe you anything anymore. I am so glad I don't bank with them, would heave surely moved to any other bank.

Don't even try to phone the *** number. You try to explain and you get transferred. then transferred back again.

I didn't want to make a big deal about it, but this is ridiculous now .I just want my Paid up letter ABSA!! please