ABSAlute sadness.

Item: Absa
Rating: 1
Author: Melusi C

I am extremely disappointed with how ABSA is just backward. I have faithfully paid for my car for 2 years and all I asked them to do was to change my debit order date to the 30th because I got a new job. It seemed that was too much too ask but unlike others they didn’t try to debit my account because I would be owing R150 for no available funds.

Helpful (0)

Replies (3)

Absa's replyOfficial

30 Jan 2023, 09:31

Dear Melusi Cele Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw

Best regards,

Absa's reply30 Jan 2023, 09:31

Official

Best regards,

Melusi C's updateReviewer Update

31 Jan 2023, 23:40

I received a debit check saying you will deduct on the 28th day of the month. This was not my request. Debits should be on the last day. Please kindly correct.

Melusi C's update31 Jan 2023, 23:40

Reviewer Update

I received a debit check saying you will deduct on the 28th day of the month. This was not my request. Debits should be on the last day. Please kindly correct.

Absa's replyOfficial

01 Feb 2023, 09:52

Dear Melusi Cele Thank you for your posting.

We referred the matter to our vehicle finance department for further investigation and feedback. Kind regards,Group Customer CareRezona Louw

Best regards,

Absa's reply01 Feb 2023, 09:52

Official

Dear Melusi Cele Thank you for your posting.

We referred the matter to our vehicle finance department for further investigation and feedback. Kind regards,Group Customer CareRezona Louw

Best regards,

ABSAlute sadness.

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