Absalife Policy

I had a funeral policy with ABSA life for decades of years, and during Dec I have receive a message that my policy has lapsed, I have not been monitoring my policy debit for a while now and was not aware that the policy has not being receiving payment as I have joint account with my wife, my concern is that during November and December there was an Agent from Absa that phoned me to confirm if the debit should continue and I confirmed that yes it can continue as normal, I just assumed that everything is going fine as I have not being receiving any warning that my policy will lapse, so in January I phoned ABSA Life, the Agent gave me an email to send a request for my policy to be re-instated, and I did so with my gmail account, but up to date I have not received any feedback the email I was given was ********** I have sent an email on 16 January 2018 13:35 via ********** I find it so unfair for my policy to lapse after so many year of payments to this policy, as a loyal customer to absa I would request this policy to continue with payment with the lapse command being overruled.