TL
Thapelo L
1 reviews | Active since Aug 2017
14 Dec 2020, 12:16
ABSA/Innovation Group Vehicle Warranty Policy Drag
I bought an 2014 Audi A4 in 2019. ABSA acting on behalf of Innovation Group sold me a wrong policy which I have already paid for. Now I can get my vehicle fixed because this companies now needs to resolve first the policy issue.
Innovation Group wants to charge me R 296.00 monthly more money since the ABSA policy is null and void. I paid R 9800.00 for that policy upfront
I haven't claimed, Im not even claim that much, yet I have to struggle this much for a policy paid upfront for something that is not my fault.
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Absa's replyOfficial
14 Dec 2020, 12:51Dear Thapelo Lebona Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care
Absa's reply14 Dec 2020, 12:51
Official
Dear Thapelo Lebona Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care