ABSAIDIRECT RIP-OFF!

SO I RECEIVED A REJECTION LETTER FROM ABSAIDIRECT INSURANCE ON 03.05.2018. FOR CLAIM: ********** 3*002*001(MALICIOUS DAMAGE)

AS PER THEIR T'S&C'S: Section 1(Motor vehicle insurance) 3. What we will compensate you for: Comprehensive insurance Clause A: deliberate acts intended to cause loss or damage (this excludes any deliberate acts by you, the regular driver or any members of your household)

REJECTION BASED ON: 4.1 You must give us relevant, true and complete information • if any of the information you gave us is not true, complete and relevant • if any of the information you gave us changes 6.1 Claims based on dishonesty, ***** and misrepresentation We will cancel your policy and we will not compensate you for claims based on dishonesty, misrepresentation or ***** or any combination of these. This includes not giving us true, correct and complete information about yourself and your property when you app**** for insurance or when any of this information changed. If we compensate you for any claims that we later discover were based on dishonesty, misrepresentation or *****, you must pay back the amount of the compensation as soon as we ask for it. You are also further referred to the policy terms and conditions and more specifically the Motor vehicle insurance section on page 13: Under the motor vehicle insurance section, the policyholder and the regular driver might not be the same person. Although the policy does not restrict people using the vehicle, it is important for us to know who the regular driver is in order to calculate the correct premium for the risk. The premium is based on the regular driver. Factors used for rating include (but are not limited to): gender, age, driving experience and insurance history. The risk of a 45-year-old male with 25 years driving experience differs vastly from a 20-year-old with only 2 years driving experience. Not supplying us with the correct details in this regard would mean that we have not received the correct premium for the risk and it could mean that the vehicle is not covered.

On the 27th/28th March 2018 I called their offices to inform that my VW Polo Vivo has been sold/traded in for VW Polo GP 1.2 Tsi Highline, and was advise that everything on the existing policy stays the same it is only the vehicle details that needs to be updated and a new premium of 797.77 was calculated, my son also had done a quote on his name for the exact same vehicle in case we would need to make him the regular driver within the future seen that he only drives the vehicle once twice on a weekends I cannot make him the regular driver as yet because I make use of the vehicle more often and frequent.

My son who I have given permission to take delivery of the vehicle on the 29.4.2018 from Westgate VW as per arrangements made with the sales consultant.vehicle cover confirmation was also send through from AbsaIdirect Insurance on the day, my son drove the car that day and again on the 12.4.2018 which he visited a friend whose wall also got damaged due to the deliberate act from the 3rd party which caused the accident while the vehicle was stationery and not driven and got damaged.

My son is over 25 and holds a valid driver’s license and never had any rejections or convictions nor has he made any accidents which makes him a cautious driver and as per your policy his not restricted to drive the vehicle as long as it is not more than the regular driver in this case he only made use of the vehicle twice which I have given full permission that he can use the vehicle once or twice in time of needs and conveniences so as to this claim been rejected on these basis and also as per your findings this is complete negligence from your side because all relevant, and complete information has been given to Absaidirect in respect which I DH Erasmus the policy holder was under the impression all is in order. However from the time I joined you guys back in 2016 up until now haven’t skipped any premiums and never logged any claims until this one which you rejecting it based on the regular driver issue, for your call centre consultants incompetency so that is how you treat customers unfairly?

If I can remember back when your sales consultant sold me the 1st policy I decided not to shop any further for insurance I kept my relationship solid with Absa and trusted you guys with my valuable but hey I guess it is just a marketing strategy quick to take your money but in time of need and help, after so many calls made to your officers no communication or updates from you guys regarding my claim I had to waist all my airtime and I have been inconvenienced from the 12.4.2018 – 02.05.2018 only to get REJECTED. Extremely an UNHAPPY AND VERY DISAPPOINTED POLICY HOLDER.

GLADYS SEERI - WORSE PERSON TO DEAL WITH HER STRATEGY IS TO LOOSE BUSINESS FOR THE BUSINESS RATHER THEN SAVING THE BUSINESS BUT SHE WORKS IN THE LOSS ADJUSTOR DEPARTMENT!

NTOMBI MOTSEI - CLAIMS CONSULTANT *********** AFRAID TO TAKE OWNERSHIP POOR SERVICE S****S!

SYDNEY STAMER - GOOD MANAGERIAL S****S, GREAT SERVICE AND ADVICE RECEIVED FROM HIM GOOD EXAMPLE OF KNOWING HOW TO LET CUSTOMERS STAY RATHER THEN HAVING TO TAKE THEIR BUSINESS ELSE WHERE

ABSAIDIRECT - PLEASE RE-CHECK YOUR COMPLIANCE BECAUSE BASED ON MY CLAIM YOUR T'S & C'S WORDING SPEAKS DIFFERENT TO MY CLAIM SUBMITTED, EXTREMELY STAFF INCOMPETENCY! AND LEARN TO UPDATE YOUR CLIENTS REGARDING PROGRESS ON THEIR CLAIMS THERE ARE MANY WAYS OF COMMUNICATION SUCH AS EMAIL,SMS,TELEPHONE!