ABSAdref eceased estate in total confusion and pathetic

I have a problem with Absa Deceased estate,my mom is Executor, and we went to close my brother late account who passed away last year.We struggling few months now spoke to Sannie,Enoch Lerato ref 47850 They all promised call back or it will be sorted The manager at Absa southdale and her staff assisted us well by sending copies of ID ,New late estate account,Now again we recei ed an email for a smart Id card they need from my mom and she doesn't have this bu Staff at Absa did send Deceased all copy ID They don't assist properly and departme t doesn't seem to know the job Every time we go to Absa they need docs the assistant send this to them Pls help they ate the most pathetic department This account must be closed Re: C-***2 Re: 2022/47850, E/Late: GA GOUWS - ref:_00D1r1GluM._5005q7MkTd:ref This came from Keneilwe Zulu Pls help this needs ro sorted Asap