AP
Anita P
1 reviews | Active since Dec 2018
07 Dec 2018, 13:15
AbsaATM ******* none-refundable
I was ****** at the ATM this morning on 2018-12-07 at 06:30 at corner of Pretorius and Andries Street branch to the amount of R 2000. The money was withdrawn at another ATM at Tramshed within that time period from 06:30 and 06:37. I cancelled the card at the Helpline at 06:37. I went to the branch at about 09:00. the card was replaced, but no refund. The bank do not want to take accountablity for my loss.
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Replies (3)
Absa's replyOfficial
07 Dec 2018, 15:32 Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply07 Dec 2018, 15:32
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
AP
Anita P's updateReviewer Update
10 Dec 2018, 16:46Anita Dorothy Petersen
ID no: ***
Bank Acc no: ***
AP
Anita P's update10 Dec 2018, 16:46
Reviewer Update
Anita Dorothy Petersen
ID no: ***
Bank Acc no: ***
Absa's replyOfficial
14 Dec 2018, 16:40 Hi Anita, I am Nthabiseng and I will be facilitating your case. Please use the following reference number ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply14 Dec 2018, 16:40
Official
Hi Anita, I am Nthabiseng and I will be facilitating your case. Please use the following reference number ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,