AA
Ayesha A
1 reviews | Active since Jun 2014
06 Nov 2019, 12:57
Absa....2 months to close accounts of decreased estate.
My lawyers have been dealing with Absa deseased department for 3 months. They are trying to get my mum's money market and savings accounts closed and money transferred to her estate. It is taking months to close accounts. Is this how they deal with death in families. I sent an email and got a generic response that says they very busy. They cant even take time to ask details of estate and try to deal with the request.
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Replies (4)0
Replies (4)
Absa's replyOfficial
07 Nov 2019, 00:25Dear Ayesha
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply07 Nov 2019, 00:25
Official
Dear Ayesha
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
AA
Ayesha A's updateReviewer Update
07 Nov 2019, 07:51Thank you and look forward to closure.
AA
Ayesha A's update07 Nov 2019, 07:51
Reviewer Update
Thank you and look forward to closure.
AA
Ayesha A's updateReviewer Update
07 Nov 2019, 12:52Thanks for your email, unfortunately it does not leave me with any comfort. Absa has had the instructions to close the accounts since 1 Sep, it says this takes 8 days. We are now on the 8th Nov. What I would have hoped to hear from you was the dates the accounts will be closed or reasons why u cannot close them. I stead your generic response of feedback will be provided on the 12th. In addition provided me with a telephone number that just rings and goes to voicemail. Sadly it seems that Absa wishes to delay this matter.
AA
Ayesha A's update07 Nov 2019, 12:52
Reviewer Update
Thanks for your email, unfortunately it does not leave me with any comfort. Absa has had the instructions to close the accounts since 1 Sep, it says this takes 8 days. We are now on the 8th Nov. What I would have hoped to hear from you was the dates the accounts will be closed or reasons why u cannot close them. I stead your generic response of feedback will be provided on the 12th. In addition provided me with a telephone number that just rings and goes to voicemail. Sadly it seems that Absa wishes to delay this matter.
Absa's replyOfficial
07 Nov 2019, 16:05Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply07 Nov 2019, 16:05
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management