Absa zero assistance

I logged a call on the 15th of January because if two small amounts being paid into my cheque account from a unknown account. First one R306 and the R1560. Being responsible citizen I phoned absa when I picked it up. Lucinda at the call Centre couldn't help me, but she logged a call and told me she will send to the relevant department and they would phone me in 7 working days and gave me a reference. They never phoned me. I phoned again after that 7 days, spoke to Lucinda again, but she couldn't help me because apparently it wasn't 7 working days yet. Fine. I phoned again today on the 4th of February. Spoke to someone else at the same extention. This guy ignores my reference,outs me through to complaints who never pick up. I phone again, he says to hold on he Will get a manager, kept me on hold for 8minutes and I hung up. Can it really be this hard??? I have internet banking but you cant see where the payments come from. Can it really be this hard??? It's no small wonder friends and acquaintances are leaving absa left and right. Oh and BTW my message for assistance on the internet banking app also went unanswered. Pathetic. Been since I was a student. And I would still like to know where the deposits came from.