ABSA youth rewards a farce

good day

my 4 kids all have absa youth accounts. we have been having endless problems with the mega youth accounts . every month we download their vouchers. the data bundles do not come through. the vouchers for nandos are always not valid or we are told that they have already been used. last night was no different. we download the vouchers (which also eats up our airtime by the way), go to nandos, order our meals....only to be told that the vouchers are not valid. this has been happening every single month. there is surely a problem on your side or is this just a gimmick and absa is actually not honouring the vouchers.

I am currently on the phone with the call centre, but of course, I am holding on forever for assistance. finally got hold of someone at the call centre. I was given a number to call, which is the rewards company. they've been absolutely unhelpful. took my details down . cannot give me a reason why this is happening every month or a solution.

I am a client of ABSA , not their rewards company. I expect absa to resolve this issue and provide me with feedback & also give my kids their benefits promised to them when they opened their accounts

I would appreciate feedback asap.

regards