Absa, your service stinks!

We are a faithbased organization. In March of this year our bank account had a FICA hold and we provided the necessary documentation to have the account verified through the FICA process. What has happened on at least three occasions thereafter is that a FICA hold is put on the account. Often it takes several days before the banker who is assigned to our account can sort it out. At the moment we are right there again. We have had it with Absa. This service is beyond poor. How can an account be blocked and it be removed, only for things to be repeated? We are ready to move our business elsewhere. This is truly pathetic!