CR
Celesta R
1 reviews | Active since Oct 2018
26 Mar 2024, 12:07
Absa your service has degraded you!
I have waited in a que for more than 2 hours in the Absa bank, just to change my cell nr on all of my accounts. Just to find out now that they are still sending authorization codes/comms to my old phone nr. How can they not get something so simple right??
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
26 Mar 2024, 12:47Dear Celesta Rietoff Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa's reply26 Mar 2024, 12:47
Official
Dear Celesta Rietoff Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
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Celesta R's updateReviewer Update
27 Mar 2024, 17:36I have received numerous calls from Absa today, apologizing. I appreciate the prompt responses and that customer care is still out there. Special arrangement was made to fix this matter.
Thank you Absa.
Thank you Absa.
CR
Celesta R's update27 Mar 2024, 17:36
Reviewer Update
I have received numerous calls from Absa today, apologizing. I appreciate the prompt responses and that customer care is still out there. Special arrangement was made to fix this matter.
Thank you Absa.
Thank you Absa.
Absa's replyOfficial
28 Mar 2024, 09:34Dear Celesta Rietoff
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
Absa's reply28 Mar 2024, 09:34
Official
Dear Celesta Rietoff
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd
It is indeed pleasing to receive complimentary remarks about staff that have given quality service to clients.
I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
Kind regards
Rezona Louw
Customer Value Management
Absa Bank Ltd