ABSA you're useless

<p>App**** vir vrigin money credit card in Feb.<br />Received it via courier at my home address on 28 Feb.<br />Handed 3 months bank statements, CLEAR copy of ID, Latest municipal bill as proof of address to the courier. Called the number to get my card pin, registered for online banking and tranfered some money to the card.<br />5 March I tested the card and it wasn't active. <br />I called Vrigin Money and was assured that they have all my documents on the system and that the activation will be escalated.<br />11 March I tested again and STILL not active, I called virgin money again and spoke to Thokozile who gave me a ref nr and told me that my proof of address and copy of ID was still outstanding and that I should e-mail it to ********** I did exactly that with the reference nr.<br />15 March I tested again ans STILL not active. I called virgin money again and spoke to Marcella van Rensburg who informed me that my ID that's as clear as daylight is not clear enough. I asked if I can hand the docs in at an ABSA branch but was told that I can only do this via e-mail. It's my ID card that I made a VERY VERY CLEAR COLOR SCAN of. I DON'T UNDERSTAND WHAT YOU PEOPLE ARE SMOKING OVER THERE?!?!?!<br />I was also informed that I need to send a copy of my marriage certificate because my previous surname is on my bank statement. I e-mailed my ID again, proof of address again and my marriage certificate to ********** as per Marcella's instruction.</p> <p>19 March I tested again and STILL not active.</p> <p>20 March I called head office. I was informed that I have to call the useless 0861 number where all the pot smokers work. So I did, just to be informed again that my very clear as daylight ID is not clear enough and that they did not receive my marriage certificate.</p> <p> </p> <p>Please HEEEEEEELLLLPPP?!?!?!?</p> <p> </p> <p> </p>