Absa you provide the worst services in the financial services industry!

It is impossible to complain about service when there IS NONE!

I used my credit card for an online purchase.

The following morning I noticed that a duplicate transaction was processed without my permission. I immediately called the *****line to have the transaction reversed but was informed that this is not possible and that I had to cancel and replace my card to prevent further unauthorised transactions which could only be done AT A BRANCH.

I subsequently immediately went to a branch to report the ***** and my card was subsequently replaced and I was promised the ***** department would contact me.

More than 2 MONTHS have gone by with NO CALL OR REFUND?

I noticed Absa won 1st prize with Osti reviews, which makes them the worst insurer in terms of TCF and the ability to process claims accurately - I am not even surprised.