ABSA you may loose a Fixed Deposit investment because your staff are aweful

Called ABSA to get some details about a fixed deposit. Spoke to Thabelo (Call centre agent). I asked her what the bonus interest rate is for over 55's and she gave me a generic answer. I said that it is not what I was asking and asked her to then explain what that translates to as an percentage or amount and she put the phone down. I waited about 5 min to talk to someone... When I got through she didn't have the answer and instead of trying to get it chose to put the phone down. I am ready to invest in a fixed deposit, but apparently in this touch economic climate you (ABSA) have staff that don't think you need the business. The call was at around 5:15-5:20pm. You can decide if it is worth your while to follow up.. If you do... please be armed with the answer to "what is the bonus interest for 55 and over"?