ABSA - You cannot believe this....

I have a new phone... when I transferred the data from the old to the new the ABSA bank app did not transfer, no problem downloaded it again and when I tried to login - no - to the extent that my account was blocked..... Phoned the bank - a lovely agent helped me to fix the pins and passwords on the website and on the phone ------ still the same problem... I was also told that the ABSA app can only work on my phone data on not on the WIFI......Today I went in to the bank and after about 1 hour with the bank lady and (with help of technical support online) I was told that my new Iphone 17 is not compatable with the ABSA app and I should try another phone... I came home, logged in to the bank app and saw that the new phoned was not linked ----- and my bank was still blocked - I could not create beneficiaries .... Phoned again - explained again --- and only then it clicked that that phoned needs to be linked..... You do not know if you have to laugh, cry or swear...... I am changing to another bank, because this is not the only issue I have with them, for 10 years now they cannot get my new email adress right.... I had enough