MS
Marius S
1 reviews | Active since May 2019
15 Aug 2023, 18:31
ABSA you are *****sters
It think it is absurd that I have now complaint at least 10 time within the last 6 month about ABsA private banks service and yet nothing is being done.
Each time one gets an automated response and your case is closed.
What is the purpose of paying for a priority service which does not exist????
It takes days do get any form of assistance from ABSA private bank.
You are *****sters
Helpful (0)
Replies (8)0
Replies (8)
Absa's replyOfficial
16 Aug 2023, 08:13Dear Marius Stander
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint isC-***8 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint isC-***8 Kind regards,Group Customer CareRezona Louw
Absa's reply16 Aug 2023, 08:13
Official
Dear Marius Stander
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint isC-***8 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint isC-***8 Kind regards,Group Customer CareRezona Louw
MS
Marius S's updateReviewer Update
16 Aug 2023, 08:30Right on time with the automated response.
The fact of the matter is that you charge for a service that does not exist. I challenge you to provide me with any such proof of the service you have rendered to me during the last 3 years that would justify your fee and with that being said without me first having to file a complaint!!!!
I have numerous unanswered emails dating back more than 3 years highlighting your pathetic service!!!!!
The fact of the matter is that you charge for a service that does not exist. I challenge you to provide me with any such proof of the service you have rendered to me during the last 3 years that would justify your fee and with that being said without me first having to file a complaint!!!!
I have numerous unanswered emails dating back more than 3 years highlighting your pathetic service!!!!!
MS
Marius S's update16 Aug 2023, 08:30
Reviewer Update
Right on time with the automated response.
The fact of the matter is that you charge for a service that does not exist. I challenge you to provide me with any such proof of the service you have rendered to me during the last 3 years that would justify your fee and with that being said without me first having to file a complaint!!!!
I have numerous unanswered emails dating back more than 3 years highlighting your pathetic service!!!!!
The fact of the matter is that you charge for a service that does not exist. I challenge you to provide me with any such proof of the service you have rendered to me during the last 3 years that would justify your fee and with that being said without me first having to file a complaint!!!!
I have numerous unanswered emails dating back more than 3 years highlighting your pathetic service!!!!!
Absa's replyOfficial
16 Aug 2023, 08:46Dear Marius Stander
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint isC-***8 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint isC-***8 Kind regards,Group Customer CareRezona Louw
Absa's reply16 Aug 2023, 08:46
Official
Dear Marius Stander
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint isC-***8 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint isC-***8 Kind regards,Group Customer CareRezona Louw
MS
Marius S's updateReviewer Update
16 Aug 2023, 18:09With every passing minute you are literally proofing my point.
So ether it is that there does not exist such a thing as a private banker/service or that this service only exists via a complaint via Hellopeter.
Never the less it takes 3 to 5 working days to get a response from a priority/private banking service which one pays for each and every month.
Please help me make that make sense!?!?!?!?!?!
So ether it is that there does not exist such a thing as a private banker/service or that this service only exists via a complaint via Hellopeter.
Never the less it takes 3 to 5 working days to get a response from a priority/private banking service which one pays for each and every month.
Please help me make that make sense!?!?!?!?!?!
MS
Marius S's update16 Aug 2023, 18:09
Reviewer Update
With every passing minute you are literally proofing my point.
So ether it is that there does not exist such a thing as a private banker/service or that this service only exists via a complaint via Hellopeter.
Never the less it takes 3 to 5 working days to get a response from a priority/private banking service which one pays for each and every month.
Please help me make that make sense!?!?!?!?!?!
So ether it is that there does not exist such a thing as a private banker/service or that this service only exists via a complaint via Hellopeter.
Never the less it takes 3 to 5 working days to get a response from a priority/private banking service which one pays for each and every month.
Please help me make that make sense!?!?!?!?!?!
Absa's replyOfficial
17 Aug 2023, 09:00Dear Marius
Your complaint has been escalated to a senior manager at Private Bank for assistance. We will follow up and revert.
Kind regards
Pravesh BejayGroup Customer Care
Your complaint has been escalated to a senior manager at Private Bank for assistance. We will follow up and revert.
Kind regards
Pravesh BejayGroup Customer Care
Absa's reply17 Aug 2023, 09:00
Official
Dear Marius
Your complaint has been escalated to a senior manager at Private Bank for assistance. We will follow up and revert.
Kind regards
Pravesh BejayGroup Customer Care
Your complaint has been escalated to a senior manager at Private Bank for assistance. We will follow up and revert.
Kind regards
Pravesh BejayGroup Customer Care
MS
Marius S's updateReviewer Update
17 Aug 2023, 09:22Sure thing. Thank you for providing a private bank service where the service delivery is dependent on a senior managers approval. Excellent business model.
MS
Marius S's update17 Aug 2023, 09:22
Reviewer Update
Sure thing. Thank you for providing a private bank service where the service delivery is dependent on a senior managers approval. Excellent business model.
MS
Marius S's updateReviewer Update
28 Aug 2023, 07:2613 days and counting.
Tried to contact me how? Via telephone! How many time do we have to go over this. I will not engage with you over telephone because you blatantly lie as once again proven in this instance.
Tried to contact me how? Via telephone! How many time do we have to go over this. I will not engage with you over telephone because you blatantly lie as once again proven in this instance.
MS
Marius S's update28 Aug 2023, 07:26
Reviewer Update
13 days and counting.
Tried to contact me how? Via telephone! How many time do we have to go over this. I will not engage with you over telephone because you blatantly lie as once again proven in this instance.
Tried to contact me how? Via telephone! How many time do we have to go over this. I will not engage with you over telephone because you blatantly lie as once again proven in this instance.
Absa's replyOfficial
28 Aug 2023, 09:59Dear Marius
The Private Banker has confirmed that you were contacted via email regarding your complaint lodged. They are still busy with your matter and an update will be provided today.
Kind regards
Pravesh BejayGroup Customer Care
The Private Banker has confirmed that you were contacted via email regarding your complaint lodged. They are still busy with your matter and an update will be provided today.
Kind regards
Pravesh BejayGroup Customer Care
Absa's reply28 Aug 2023, 09:59
Official
Dear Marius
The Private Banker has confirmed that you were contacted via email regarding your complaint lodged. They are still busy with your matter and an update will be provided today.
Kind regards
Pravesh BejayGroup Customer Care
The Private Banker has confirmed that you were contacted via email regarding your complaint lodged. They are still busy with your matter and an update will be provided today.
Kind regards
Pravesh BejayGroup Customer Care