GR
Georgina R
1 reviews | Active since Sept 2020
11 Sept 2020, 07:08
Absa you are cruel
Early this morning I logged into my account wanting to make a payment for my dad's amputation surgery only to find a whole 10k is frozen.. I phoned the ***** department and was told I made report that 10k was deposited into my account without my knowledge.. I made no such report.. I was told the case is under investigation so absa will get in touch when the investigation is complete.. Absa you will release my 10k this morning otherwise I will sue you.. My dad's life is at risk and you play such silly games with me..
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Absa's replyOfficial
11 Sept 2020, 08:48Dear Georgina Rongai Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care
Absa's reply11 Sept 2020, 08:48
Official
Dear Georgina Rongai Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care