IK
Ilse K
1 reviews | Active since Nov 2016
29 Apr 2020, 19:59
ABSA - Yet again
Last year a debt review was processed by accident. It took me close to 8 weeks to sort this out and was assured by ABSA that it was fixed. I just tried to obtain money from my Revolving Loan (needed specifically during this time as my husband is not earning his full salary). Just to be notified that there are limitations on my account?
Please can this be reviewed and feedback provided urgently.
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Absa's replyOfficial
30 Apr 2020, 09:13Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply30 Apr 2020, 09:13
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd