EO
Erika O'Farrell
1 reviews | Active since Jul 2022
22 Dec 2022, 13:13
ABSA wrong info to credit Bureau affecting my credit rating and they are not fixing it!
The credit bureau shows that ABSA home loan payments have been missed for 9 months. Yet I HAVE NOT MISSED ! PAYMENT!! This may be because they did not update the debit order date from the 30th to the 1st!! Now my credit rating is poor. ABSA needs to fix it on their side but the service has been terrible!! They are more interested in closing the ticket as resolved on their side than helping their clients. The first time they rep**** they asked for the latest a credit bureau statement then said the ticket will be closed as resolved until they receive this. then I sent it and after 6 mails still not assistance. Finally got feedback that the report needs to be less than 10 days old, now it was already a month old. nowhere in any of the mails do they specify 10 days. Again as I phone, they say ticket closed and resolved!! They do this so that they can score positively on systems showing how fast tickets were resolved and closed after lodging complaints or queries. completely ********** and misleading to the public!
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Replies (14)0
Replies (14)
Absa's replyOfficial
22 Dec 2022, 14:36Dear Erika O'Farrell
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***9.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply22 Dec 2022, 14:36
Official
Dear Erika O'Farrell
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***9.
Kind regards,
Group Customer Care
Rezona Louw
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Erika O'Farrell's updateReviewer Update
27 Dec 2022, 15:11Service from N.Goncalves has been none existing. I do not get replies and this is suppose to be the complaints department. Where do you complain about the complaints department not supplying service?! My name is getting affected by this incorrect none payment details ABSA supplies to the credit bureau. Still waiting for it to be addressed. I supp**** paperwork for debits to go off on the 26th of each month. yet ABSA only takes the debit on the 1st of each month. Now you are saying I do not pay my account for 9 months, when I have not missed 1 payment and ABSA loaded the debit incorrectly. I need my name cleared from this incorrect information. Rezona - I emailed you again
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Erika O'Farrell's update27 Dec 2022, 15:11
Reviewer Update
Service from N.Goncalves has been none existing. I do not get replies and this is suppose to be the complaints department. Where do you complain about the complaints department not supplying service?! My name is getting affected by this incorrect none payment details ABSA supplies to the credit bureau. Still waiting for it to be addressed. I supp**** paperwork for debits to go off on the 26th of each month. yet ABSA only takes the debit on the 1st of each month. Now you are saying I do not pay my account for 9 months, when I have not missed 1 payment and ABSA loaded the debit incorrectly. I need my name cleared from this incorrect information. Rezona - I emailed you again
Absa's replyOfficial
28 Dec 2022, 12:22Dear Erika O'Farrell
Thank you for your posting.
Please refer to our email sent to your personal email address.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply28 Dec 2022, 12:22
Official
Dear Erika O'Farrell
Thank you for your posting.
Please refer to our email sent to your personal email address.
Please refer to our email sent to your personal email address.
Kind regards,
Group Customer Care
Rezona Louw
EO
Erika O'Farrell's updateReviewer Update
30 Dec 2022, 09:08More broken promises!
Rezona - I refer to your 2 previous emails
Rezona - I refer to your 2 previous emails
"Our office is busy with the investigation of your complaint and will provide you with feedback on or before 29 December 2022"
Today is the 30th!?
Please urgently send me confirmation that ABSA has corrected its fault and confirmation that communication has been done to the credit bureau to clear my name
EO
Erika O'Farrell's update30 Dec 2022, 09:08
Reviewer Update
More broken promises!
Rezona - I refer to your 2 previous emails
Rezona - I refer to your 2 previous emails
"Our office is busy with the investigation of your complaint and will provide you with feedback on or before 29 December 2022"
Today is the 30th!?
Please urgently send me confirmation that ABSA has corrected its fault and confirmation that communication has been done to the credit bureau to clear my name
EO
Erika O'Farrell's updateReviewer Update
04 Jan 2023, 08:52Consumers - please do not be fooled by ABSA replying on Hellopeter. this gives the impression that they settle the disputes via email to customers privately. yet they don't. Again false view given to the consumers seeing on hellopeter that ABSA responded. ABSA after various mails I am still awaiting the details of your claims and getting no responses
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Erika O'Farrell's update04 Jan 2023, 08:52
Reviewer Update
Consumers - please do not be fooled by ABSA replying on Hellopeter. this gives the impression that they settle the disputes via email to customers privately. yet they don't. Again false view given to the consumers seeing on hellopeter that ABSA responded. ABSA after various mails I am still awaiting the details of your claims and getting no responses
Absa's replyOfficial
04 Jan 2023, 11:07Dear Erika
I have sent you feedback today as my email did advise you of my timeframe being for today 04 Jan '23.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply04 Jan 2023, 11:07
Official
Dear Erika
I have sent you feedback today as my email did advise you of my timeframe being for today 04 Jan '23.
Kind regards,
Vanessa Crowe
Group Customer Care
EO
Erika O'Farrell's updateReviewer Update
04 Jan 2023, 11:20Yet you have not answered the questions I asked and so the timeframe gets moved form 1 date to the next without providing the details I ask for. I have numbered them in the mails for easy referral. ABSA needs to provide details of claimed arrears - I want the dates, communication of these arrears done to the councilor as claimed by ABSA as done. Why debit orders are not going off as per date legally signed and if this is where you get the arrears and interest from
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Erika O'Farrell's update04 Jan 2023, 11:20
Reviewer Update
Yet you have not answered the questions I asked and so the timeframe gets moved form 1 date to the next without providing the details I ask for. I have numbered them in the mails for easy referral. ABSA needs to provide details of claimed arrears - I want the dates, communication of these arrears done to the councilor as claimed by ABSA as done. Why debit orders are not going off as per date legally signed and if this is where you get the arrears and interest from
Absa's replyOfficial
04 Jan 2023, 14:06Dear Erika
As per my recent email, I will escalate matter further for you
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply04 Jan 2023, 14:06
Official
Dear Erika
As per my recent email, I will escalate matter further for you
Kind regards,
Vanessa Crowe
Group Customer Care
EO
Erika O'Farrell's updateReviewer Update
10 Jan 2023, 13:04I have emailed asking for update. Seems like the only time I get replies from ABSA is if I post here.
Update me on this matter please
Update me on this matter please
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Erika O'Farrell's update10 Jan 2023, 13:04
Reviewer Update
I have emailed asking for update. Seems like the only time I get replies from ABSA is if I post here.
Update me on this matter please
Update me on this matter please
Absa's replyOfficial
10 Jan 2023, 15:03Good day Erika
Confirmed that I called you today with an update and that more time is required.
Kind regards,
Confirmed that I called you today with an update and that more time is required.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply10 Jan 2023, 15:03
Official
Good day Erika
Confirmed that I called you today with an update and that more time is required.
Kind regards,
Confirmed that I called you today with an update and that more time is required.
Kind regards,
Vanessa Crowe
Group Customer Care
EO
Erika O'Farrell's updateReviewer Update
20 Dec 2023, 15:41 Dear Vanessa
Please let it be noted that I have asked ABSA numerous times to provide me with evidence that information was submitted to the credit bureaus explaining that ABSA made mistakes on my profile and that in error it showed that I missed or delayed payments to my home loans for 52 months. I have requested that communication sent to the bureaus be forwarded to me. ABSA has ignored these requests numerous times and as a consumer I have the right to see evidence on this matter that affects my credit rating.
further to this, I have requested many times now that this case gets logged again and that I get provided with a reference number as per the constitutional right of a consumer. This has also been ignored and as I have stated is needed for the banking ombudsman to open the investigation against ABSA conduct of my affairs.
Urgently provide a reference number for this ongoing case that has now stretched for over a year
EO
Erika O'Farrell's update20 Dec 2023, 15:41
Reviewer Update
Dear Vanessa
Please let it be noted that I have asked ABSA numerous times to provide me with evidence that information was submitted to the credit bureaus explaining that ABSA made mistakes on my profile and that in error it showed that I missed or delayed payments to my home loans for 52 months. I have requested that communication sent to the bureaus be forwarded to me. ABSA has ignored these requests numerous times and as a consumer I have the right to see evidence on this matter that affects my credit rating.
further to this, I have requested many times now that this case gets logged again and that I get provided with a reference number as per the constitutional right of a consumer. This has also been ignored and as I have stated is needed for the banking ombudsman to open the investigation against ABSA conduct of my affairs.
Urgently provide a reference number for this ongoing case that has now stretched for over a year
Absa's replyOfficial
20 Dec 2023, 16:17Dear Ms O'Farrell
Thank you for bringing this unfortunate matter to my attention. I have sent you an email since I requested a follow-up this morning and they require another PDF credit bureau report to investigate. I will send you another email shortly with a timeframe for feedback
The reference number for your complaint is C-***1.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply20 Dec 2023, 16:17
Official
Dear Ms O'Farrell
Thank you for bringing this unfortunate matter to my attention. I have sent you an email since I requested a follow-up this morning and they require another PDF credit bureau report to investigate. I will send you another email shortly with a timeframe for feedback
The reference number for your complaint is C-***1.
Kind regards,
Vanessa Crowe
Group Customer Care
EO
Erika O'Farrell's updateReviewer Update
20 Dec 2023, 16:33Dear ABSAI will not be providing any more reports as I have done it numerous times.
Maybe my mail was unclear.
I need the following:
1. Evidence of ABSA supplying the bureaus with the information that their system error showed 52 months of missed or delayed payments. Confirming by asking someone will not suffice, I need the recording or emails Instructing the bureaus to go back into the history and update the faults logged
2. The case number - activate the case number that has been going for a year or provide me with a new one per email so that the banking ombudsman can proceed with the investigation
Maybe my mail was unclear.
I need the following:
1. Evidence of ABSA supplying the bureaus with the information that their system error showed 52 months of missed or delayed payments. Confirming by asking someone will not suffice, I need the recording or emails Instructing the bureaus to go back into the history and update the faults logged
2. The case number - activate the case number that has been going for a year or provide me with a new one per email so that the banking ombudsman can proceed with the investigation
EO
Erika O'Farrell's update20 Dec 2023, 16:33
Reviewer Update
Dear ABSAI will not be providing any more reports as I have done it numerous times.
Maybe my mail was unclear.
I need the following:
1. Evidence of ABSA supplying the bureaus with the information that their system error showed 52 months of missed or delayed payments. Confirming by asking someone will not suffice, I need the recording or emails Instructing the bureaus to go back into the history and update the faults logged
2. The case number - activate the case number that has been going for a year or provide me with a new one per email so that the banking ombudsman can proceed with the investigation
Maybe my mail was unclear.
I need the following:
1. Evidence of ABSA supplying the bureaus with the information that their system error showed 52 months of missed or delayed payments. Confirming by asking someone will not suffice, I need the recording or emails Instructing the bureaus to go back into the history and update the faults logged
2. The case number - activate the case number that has been going for a year or provide me with a new one per email so that the banking ombudsman can proceed with the investigation
Absa's replyOfficial
21 Dec 2023, 08:29Dear Ms O'Farrell
With regards to complaint reference C-***1.
I have sent your further comments to the relevant department concerned.
I have sent your further comments to the relevant department concerned.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply21 Dec 2023, 08:29
Official
Dear Ms O'Farrell
With regards to complaint reference C-***1.
I have sent your further comments to the relevant department concerned.
I have sent your further comments to the relevant department concerned.
Kind regards,
Vanessa Crowe
Group Customer Care