LB
Lisl B
1 reviews | Active since Nov 2011
26 Jul 2023, 11:05
ABSA wrong again
I again asked for my home loan to be changed to Flexi. Received an answer that there are restrictions on the account. There definitely are not. The hold was supposed to be removed in May and I can apply in June. So please change my account to Flexi. Thank you
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
26 Jul 2023, 11:26Dear Lisl Booysen, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***2. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply26 Jul 2023, 11:26
Official
Dear Lisl Booysen, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***2. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
LB
Lisl B's updateReviewer Update
28 Jul 2023, 09:59Still waiting...
LB
Lisl B's update28 Jul 2023, 09:59
Reviewer Update
Still waiting...
Absa's replyOfficial
28 Jul 2023, 11:12Dear Lisl Booysen, We are attending to your matter and feedback will be provided by the close of business on 01/08/2023. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply28 Jul 2023, 11:12
Official
Dear Lisl Booysen, We are attending to your matter and feedback will be provided by the close of business on 01/08/2023. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
LB
Lisl B's updateReviewer Update
05 Aug 2023, 10:10Well the 1st has come and gone and not only not a resolution but no reply.
Here is the conflicting information from ABSA:
"On Thu, 18 May 2023 at 15:20, Absa Home Loans (***) <***> wrote:Dear Lisl Booysen
Thank you for your email.
Please note that the restructuring falls away after 12 months this mean the restructuring hold will only fall away / be removed in May 2023.
Please note that you will have to apply for a flexi in June 2023. On Wed, 26 Jul 2023 at 10:14, Absa Home Loans (***) <***> wrote:
Dear Lisl Booysen
Thank you for your email.
We sincerely apologize for the delay in responding to your email.
Kindly take note that we are unable to assist with the request to load flexi reserve facility on the account due to restrictive hold on account, you may contact collections department on ***in order to be assisted accordingly."
So clearly ABSA change their rules as they see fit! The hold was removed in MAY and I can apply in JUNE, now it is said there is still a hold IN JULY!
Here is the conflicting information from ABSA:
"On Thu, 18 May 2023 at 15:20, Absa Home Loans (***) <***> wrote:Dear Lisl Booysen
Thank you for your email.
Please note that the restructuring falls away after 12 months this mean the restructuring hold will only fall away / be removed in May 2023.
Please note that you will have to apply for a flexi in June 2023. On Wed, 26 Jul 2023 at 10:14, Absa Home Loans (***) <***> wrote:
Dear Lisl Booysen
Thank you for your email.
We sincerely apologize for the delay in responding to your email.
Kindly take note that we are unable to assist with the request to load flexi reserve facility on the account due to restrictive hold on account, you may contact collections department on ***in order to be assisted accordingly."
So clearly ABSA change their rules as they see fit! The hold was removed in MAY and I can apply in JUNE, now it is said there is still a hold IN JULY!
LB
Lisl B's update05 Aug 2023, 10:10
Reviewer Update
Well the 1st has come and gone and not only not a resolution but no reply.
Here is the conflicting information from ABSA:
"On Thu, 18 May 2023 at 15:20, Absa Home Loans (***) <***> wrote:Dear Lisl Booysen
Thank you for your email.
Please note that the restructuring falls away after 12 months this mean the restructuring hold will only fall away / be removed in May 2023.
Please note that you will have to apply for a flexi in June 2023. On Wed, 26 Jul 2023 at 10:14, Absa Home Loans (***) <***> wrote:
Dear Lisl Booysen
Thank you for your email.
We sincerely apologize for the delay in responding to your email.
Kindly take note that we are unable to assist with the request to load flexi reserve facility on the account due to restrictive hold on account, you may contact collections department on ***in order to be assisted accordingly."
So clearly ABSA change their rules as they see fit! The hold was removed in MAY and I can apply in JUNE, now it is said there is still a hold IN JULY!
Here is the conflicting information from ABSA:
"On Thu, 18 May 2023 at 15:20, Absa Home Loans (***) <***> wrote:Dear Lisl Booysen
Thank you for your email.
Please note that the restructuring falls away after 12 months this mean the restructuring hold will only fall away / be removed in May 2023.
Please note that you will have to apply for a flexi in June 2023. On Wed, 26 Jul 2023 at 10:14, Absa Home Loans (***) <***> wrote:
Dear Lisl Booysen
Thank you for your email.
We sincerely apologize for the delay in responding to your email.
Kindly take note that we are unable to assist with the request to load flexi reserve facility on the account due to restrictive hold on account, you may contact collections department on ***in order to be assisted accordingly."
So clearly ABSA change their rules as they see fit! The hold was removed in MAY and I can apply in JUNE, now it is said there is still a hold IN JULY!
Absa's replyOfficial
07 Aug 2023, 09:02Dear Lisl Booysen, I emailed you a form this morning to be signed by you and Mr Booysen for the loading of the Flexi Reserve on your Home Loan account. The form was sent to ***. Please sign and return it to me as soon as possible in order for me to arrange for the Flexi Reserve amount to be loaded. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply07 Aug 2023, 09:02
Official
Dear Lisl Booysen, I emailed you a form this morning to be signed by you and Mr Booysen for the loading of the Flexi Reserve on your Home Loan account. The form was sent to ***. Please sign and return it to me as soon as possible in order for me to arrange for the Flexi Reserve amount to be loaded. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
LB
Lisl B's updateReviewer Update
07 Aug 2023, 12:36That email address is not working anymore. It is now ***
LB
Lisl B's update07 Aug 2023, 12:36
Reviewer Update
That email address is not working anymore. It is now ***
Absa's replyOfficial
07 Aug 2023, 13:02Dear Lisl Booysen, I will be in touch shortly regarding the change in email address. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply07 Aug 2023, 13:02
Official
Dear Lisl Booysen, I will be in touch shortly regarding the change in email address. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,