ABSA WOULD DO ANYTHING NOT TO PAYOUT CLAIMS- THEY SELL LIES!

So I took out a funeral cover from Absa in May. The first deduction date was going to be 01 June 2021, so the premium was missed due to no funds. Around about the 5th of June, I called Absa to arrange a new debit order date, the lady I spoke to told me that I should not worry as the missed premium had been written off as Absa life had settled it on my behalf, she assured me that the policy was in good order and that the inception date was still the 1rst of June. When I asked if I would not experience problems at the claim stage, she told me that all missed premiums would be deducted when I submit a claim. I made the mistake of not asking for a reference number for the call.

So, on the 26th of December 2021, six months and 26 days later, someone covered on the policy died, and when I submitted my claim, it was rejected, due to the waiting period as they say the policy only started in July due to missed premium in June but then when you log on to the app it shows that it started in June. I am deeply disappointed with Absa, I had to cash out all my savings for the burial when I had a cover that would assist with funeral planning.

I would like to advise everyone out there to please try other insurers like old mutual, Liberty, etc if you want peace of mind during the passing away of your loved one because Absa would do every thing in their power to find a reason to reject your claim.