Absa wort bank

i am unhappy with absa key west branch went there today to switch from a cheque to savings account due to the fact that i am unemployed and cannot afford the bank fees for the cheque account the consultant at customer services that assisted me saw there is another savings account on my profile did not ask if i use that account just assumed i use the account the account is in my name but my mother is using that account so she closed the cheand que account with out telling me i have to open another account i was under the impression that she changed the cheque to a saving seeing she returned my bank card to me just to find out it is not the case i have debit order that goes off monthly now i do not have a bank account at all the person that assisted me is a senior customer care consultant which is very unprofessional of he not to explain to me what she did and leaving me to sort out the mess