TJ
Tyral J

1 reviews | Active since Mar 2009

12 Apr 2022, 15:59

ABSA worst service I have ever experienced.

I feel stupid for still doing business with this company but unfortunately I do. I have never experienced such terrible service. Government services are less negligent. After being on hold for almost 30 minutes, the call was dropped and I called back.

I called to use the service where they send a plumber, electrician, etc. I was told they can't send someone out for appliances when I have had someone out for appliances before. Then they can't find my policy. They take payments every month, for a policy I don't have. Typical terrible organization from the people who manage my money.

0
Replies (1)
Absa
Absa's reply13 Apr 2022, 10:25
Official
Dear Tyral James Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***2. Kind regards,Group Customer CareRezona Louw