PH
Peter H
1 reviews | Active since Aug 2019
20 Jun 2024, 10:24
Absa worst service ever
I have been with Absa for years.
I have moved to the UK. I have been trying for months to change my address and phone details through the app. IMPOSSIBLE!!! There is an option to download your lease agreement as proof of residence. Still no joy. My credit card was due for renewal and of course it was sent to my SA address where I no longer reside. No response to my queries. Best advice to anyone immigrating, Close all SA. Bank accounts as transacting once you’ve moved makes it very frustrating.
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Absa's replyOfficial
20 Jun 2024, 13:43Dear Peter Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply20 Jun 2024, 13:43
Official
Dear Peter Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care