Absa worst service

My house was flooded on the 02/01/2021 due to a leaking pipe I returned from holiday and dB box was blown and entire house laminating flooring and built in cupboards etc is damaged I cannot live at the premises as it is wet damp and smelly. I lodged a claim this morning claim number *** and nobody is assisting. I explained to the consultant the urgency of the matter and it is now 11:28 and still no assessor appointed and I must live is this damp smelly wet house. ABSA is the worst company and they can't even assist a client is this traumatic situation and I suggest that people stay away from ABSA INSURANCE COMPANY OR YOU WILL REGRET IT